FieldHero SMS opt-in
This is the SMS opt-in form FieldHero shows wherever we collect a phone number — account signup, service requests, and appointment scheduling. The consent box is never pre-checked.
Sign up for text updates
Example form — shown at account signup, service request, and appointment scheduling
Consent language version 2026-08-02 — the version agreed to is stored with every consent record.
Message types you'll receive
Service-related messages only: account notifications, appointment reminders, technician updates and ETAs, estimates, invoices, payment confirmations, and customer support replies. We do not send marketing or promotional text messages.
Where opt-in happens
- Account registration. When a user creates a FieldHero account and provides a mobile number, the unchecked checkbox above is presented directly beneath the phone field.
- Requesting service. When a customer submits a service request online, the same unchecked checkbox is presented before the number is used for SMS.
- Scheduling an appointment. When an appointment is booked or a contact is added, the same unchecked checkbox appears next to the contact number.
In every case consent is recorded with a timestamp and source, and no text message is ever sent to a number that has not affirmatively opted in.
No sharing, no selling
Mobile phone numbers and SMS opt-in consent are never shared with or sold to third parties for marketing purposes.
How to opt out
Reply STOP to any message to unsubscribe immediately; we send one confirmation and then stop. Reply HELP for assistance, or email support@fieldhero.us.